Patient Experience Department

Because providing quality care and excellent service is the ultimate goal, Trinity Health System’s Patient Experience Department is here to address your concerns and complaints.

We encourage you to speak up and ask questions related to your care, treatment, and overall hospital experience.

We realize there may be times when we do not meet your expectations. If that happens, we encourage you to voice your concerns immediately.

A concern or complaint will never jeopardize your treatment or future access to care. You may:

  • Ask any team member to contact the Department Manager, Supervisor, or Director.
  • Ask any team member to contact the Service Excellence Coordinator or do so yourself by calling 740-264-8334.
  • Send an email to [email protected]


You have the right to speak to a state authority or accrediting agency and may do so by contacting:

Ohio Department of Health


State Medical Board of Ohio


Medicare Beneficiary Ohio KePro Inc.


The Joint Commission


U.S. Department of Health and Human Services Office for Civil Rights Complaints

(TDD) 1-800-537-7697

Health Stream Research may contact you to participate in a brief telephone survey about your hospital experience. We appreciate you taking a few minutes to answer these questions. Your feedback helps us meet your expectations and the expectations of our community.