Nursing Focus is around Hourly rounding and Bedside Shift Report.  We are going to continue applying heavy pressure to these 2 practices.  You will see that we will alternate these 2 every month. This will give you 4 straight weeks of communication during daily safety huddles to drive the importance of this action if you are a clinical department.  Every employee in this ministry should be able to speak to our 2 main goals in Patient Experience!!!!

If you a Non-Nursing department, you have 4 main practices to focus on.  If you need any refreshing on any of these, please contact me.  If you would want me to come to a department meeting to discuss any of these topics please let me know.  If you are in a Doctor’s office, you will follow the non-nursing focus, except for when they don’t apply to office practice.  You will see below when you were provided a separate focus.

January     Nursing- Hourly Rounding, Non-Nursing 10/5 Rule, Doctor’s office Phone etiquette 

February  – Nursing- Bedside Shift Report, Non-Nursing NO PASS Zone, Doctor’s office Timely/clear communication

March  Nursing – Hourly Rounding, Non-Nursing  ACT Service Recovery (Acknowledge, Apologize, Correct, Take it forward, Thank)

April    Nursing Bedside Shift Report, Non-Nursing AIDET (Acknowledge, Introduce, Duration, Explain, Thank)

May    Nursing – Hourly Rounding, Non-Nursing 10/5 Rule, Doctor’s office Phone etiquette 

June     Nursing Bedside Shift Report, Non-Nursing NO PASS Zone, Doctor’s office Timely/clear communication

July       Nursing Hourly Rounding, Non-Nursing ACT Service Recovery

August    Nursing Bedside Shift Report, Non-Nursing  AIDET

September   Nursing – Hourly Rounding, Non-Nursing 10/5 Rule, Doctor’s office Phone etiquette 

October   Nursing-   Bedside Shift Report, Non-Nursing NO PASS Zone, Doctor’s office Timely/clear communication

November     Nursing -Hourly Rounding, Non-Nursing  ACT Service Recovery

December   Nursing – Bedside Shift Report, Non-Nursing  AIDET

Watch for “ED” in upcoming newsletters with reminders about our Service Excellence Focus!  Let’s work together to make our patient experience top notch!