Virtual Visits: How They Work
Step 1: Call to schedule your visit
If you are an existing patient, please call your provider’s office to schedule your visit. If you are looking for a provider, please call 844-TPG-CALL (844-874-2255). When you call, we will answer any questions you might have about downloading the Healow app. You will also receive an appointment confirmation from your physician with instructions on next steps.
Step 2: Download the Healow app
Accessing via a mobile device? Download the Healow app from the app store (see links below).
Accessing via your computer? You can join the meeting directly from your browser by visiting https://mycw6.eclinicalweb.com/tnhs/jsp/100mp/login_otp.jsp.
Step 3: Select Get Started
Step 4: Enter your doctor’s name or use Trinity Family Care Centers code IDIJAA
Step 5: Select Trinity Family Care Centers
Step 6: Login using username and password
Step 7: Create Access Pin
What is a TeleVisit?
healow TeleVisitsTM are a safe and secure way for you to connect to your doctor remotely, via video and audio connection
either on your smartphone or your computer (with audio and video capabilities).
How do I join a TeleVisit?
On your smartphone or computer:
Click on the text or email link you receive from your doctor’s office. No login required. Or you can start the visit by logging into the healow app or Patient Portal.
On the day of your appointment:
- Set aside a secure and private location for your appointment.
- “Arrive early” by logging into the healow app, Patient Portal, or clicking the link within the email reminder or text message your doctor’s office sent you.
- Fill out any patient questionnaires and vitals if applicable (answers are not mandatory on either form, but fill in what you can).
- Click “Proceed” to check your computer’s speed and ability to support a TeleVisit.
- Click “Start TeleVisit” to enter the virtual waiting room. y Your physician will begin the face-to-face TeleVisit
- and disconnect when the visit ends.
The safety and privacy of our patients is our top priority. Our virtual visits are 100% HIPAA compliant, never recorded, and encrypted to protect your privacy. Learn more about the security of virtual visits here.
Have questions? Check out the Frequently Asked Questions below, or give us a call at 844-TPG-CALL.
Services Offered via Virtual Clinic Visits
- Family Medicine/Primary Care
- Cancer Care
- Infectious Disease
Call to schedule a virtual care visit 1-844-TPG-CALL
For urgent medical conditions, or to be assessed for COVID-19 related symptoms, you can take advantage of virtual urgent care appointments through the Virtual Urgent Care app. Click here to learn more.
Questions about Insurance?
Many aspects of your virtual clinic visit are similar to an in-person visit, including cost and copays, if applicable. Trinity Medical Group Enterprise (TMGE) is included in a wide selection of health insurance plans, and most payers cover virtual visits. For more information about insurance, including a list of accepted insurance plans, please visit our Insurance Information page https://trinityhealth.com/financial-assistance/
*Please check with your health insurance plan to determine if a referral is required for this service.
Free Virtual Urgent Care Visits for Mild COVID-19 Symptoms
If you or a loved one are experiencing mild symptoms associated with COVID-19, such as cough, low-grade fever or mild respiratory problems, you can now take advantage of free, virtual urgent care visits via the Virtual Urgent Care app.
Learn More about Virtual Urgent Care
Frequently asked questions
We know how busy life can get, and how valuable your time is. That’s why we’re pleased to offer virtual video visits, an efficient way to get trusted medical advice and treatment, right on your device. A virtual visit is an appointment with your provider during which live video is used. All aspects and quality of the visit are similar to an in-person visit, except you do not have to drive to the clinic.
The cost of a virtual visit is about the same as it would cost if you were to see the provider in person.
It depends on your insurance coverage. If you are required to pay a co-pay during an in-person visit, then it will also apply for your video visit. You may receive a mailed request for payment. What do I need to use a video visit? You must have an internet-enabled device with a camera and a speakerphone. Examples include smartphones, tablets and desktop computers. Cellular data charges may apply if you are not using Wi-Fi for your connection, check with your carrier if you have questions about your data plan.
Depending on the nature of your visit, it should be no different than an in-person visit.
You may be in any location where you can safely access your device and have optimal internet connectivity. We recommend finding a location where you can keep your personal health information private.
Depending on the nature of your visit, a thermometer, blood pressure measurement and a flashlight could be helpful.
Please contact your doctor’s office for assistance.